My Gym will provide a full refund if a request is made in writing at least 7 days prior to the beginning of the enrolled session. There will be no refunds within 7 days of the start of the enrolled session.

Should My Gym find it necessary to cancel a class due to low enrollment or for other reasons, a refund will be issued for the remaining classes.

Camp Days/Parent’s Night Out/Other Paid Events – refunds will not be issued for non-attendance of a scheduled Camp Day/Parent’s Night Out/Other Paid Event.

Birthday Party Deposits are non-refundable.

For the health of our members we request that you please do not bring sick children (or adults) to class. We have a generous make-up policy to accommodate our families:

• Make-up must be completed within 28 days of the missed class

• Make-ups must be scheduled in advance and will be assigned only where space permits

• Make-ups are scheduled on a first-come first-served basis. We recommend that you schedule your make-ups as soon as possible to ensure you fit them in prior to the end of the session. All make-up classes MUST be completed prior to your FINAL CLASS DATE.

• If you are unable to attend a scheduled make-up, please contact My Gym at 905-780-7700. If we do not hear from you 24 hours prior to your scheduled make-up, no further make-up date will be offered for that class.

• If My Gym cancels a class due to an emergency, a make-up class will be offered. Refunds will not be issued.

Inclement Weather – It is very rare that My Gym will close or cancel classes due to inclement weather. However, if you are unsure if classes will be running call My Gym at 905-780-7700 and listen to the message for information on closures and cancellations for that day.